Tickets
Open through Done
Shop tickets sit in Open, In progress, Waiting parts, or Done. Waiting parts is for a job blocked on a vendor or a kit. Done is closed work — not a guess on a whiteboard.
Maintenance
Know what is due, what is in the shop, and what can fly.
AMS keeps a written squawk, a shop ticket, and the next oil, VOR, ELT, and inspection dates in one place. Owners see the reminder. The hangar sees the work. Dispatch sees which tail is on the line.
Request a walkthrough
Ticket creation
Open a shop ticket. Assign it. Move it until it is done.
Create a work ticket from the shop floor or the Create menu. Name the aircraft, set the type, and give it a priority. Assign a mechanic when you know who will do the work.
- Ticket types: squawk, inspection, work order, or general
- Priority: low, medium, high, or urgent
- Optional assignee and work week
- Ticket number so the shop can refer to the same job
Shop Floor · Tickets
Squawk to ticket
A written squawk becomes a shop ticket.
A pilot or mechanic reports the discrepancy against a tail number. AMS records it and opens a linked shop ticket in Open. The complaint is not a sticky note. It is work the hangar can follow.
- Severity: minor, deferrable, or grounding
- Grounding squawks raise ticket priority to urgent
- Promote the squawk to a work order when the shop starts it — the ticket moves to In progress
- Mark the ticket Done, and the squawk is resolved
- Defer when the item waits for the next inspection
Shop Floor · Squawks
Tracking
Status you can read without a phone call
Each record has a place and a state. The board and the due list stay aligned with the same aircraft.
Squawks
Open, deferred, resolved
The squawk keeps its own status. Closing the linked ticket resolves it. Deferred items stay visible so they are not forgotten at the next inspection.
Due items
Current, due soon, overdue
Reminders use the aircraft meters and calendar. Due soon and overdue are shown on the due list and on the aircraft card so dispatch is not surprised on Saturday morning.
Two Kanban boards
Aircraft tracking and ticket tracking are not the same job.
AMS has two boards on purpose. One answers “where is the airplane?” The other answers “what work is open?” Do not treat them as one list.
Aircraft board
Which tail is in the shop — and which is ready.
The fleet board on the Dashboard is for the airplane, not the work card. Drag a tail between columns when it leaves the line, waits on parts, sits for sign-off, or returns to the line.
- On hold — overdue work or waiting on parts
- In the shop — pulled from the line
- QA & sign-off — final check or IA approval
- On the line — ready, due soon, or squawk open
Dashboard · Aircraft board
Ticket board
What work is open on those tails.
The Shop Floor board is for jobs. One aircraft can have several tickets. A 100-hour, an oil change, and a squawk are separate cards. They move on their own.
- Open — new or waiting to be scheduled
- In progress — assigned and being worked
- Waiting parts — blocked on a part or vendor
- Done — closed; a linked squawk resolves with it
Shop Floor · Ticket board
Maintenance reminders
Oil, inspections, VOR, and ELT — in time, not after the fact
AMS tracks the items Part 91 operators actually miss. Some due items open a shop ticket. Others warn on the due list so you can schedule the work. That difference is intentional.
Shop ticket when due
Oil change
Counted from the last oil sign-off and the current hobbs or tach. When the interval is due soon or overdue, AMS opens a backlog shop ticket for that tail.
Shop ticket when due
50-hour and 100-hour
Hour inspections use the same meter logic. Due soon or overdue creates an Open ticket on the shop floor so the work is already on the board.
Shop ticket when due
Annual
The annual is tracked as a program item. When it is due soon or overdue, AMS opens a backlog ticket. Official IA sign-off still belongs in the aircraft records.
Due-list warning
VOR check
IFR VOR checks (30 days) appear on the due list as current, due soon, or overdue. AMS does not open a shop ticket by itself. You schedule the check when the shop is ready.
Due-list warning
ELT inspection
ELT inspection (12 months, or battery life) warns on the due list. It does not auto-create a ticket. Open one when you pull the unit or schedule the inspection.
Due-list warning
Transponder test
The 24-month transponder test is the same pattern: a due-item warning, not an automatic ticket. Pitot-static / altimeter follows the due list as well.
You can still open a shop ticket for a VOR, ELT, or transponder job by hand. AMS will not invent that ticket from the reminder.
Who it serves
Owners of older airplanes. Shops that still run on paper.
Aircraft owners
See the next oil change, annual, VOR, and ELT without digging through a binder. Know whether your tail is on the line or in the hangar.
Maintenance shops and FBOs
Take a written squawk, turn it into a numbered ticket, and move it across the floor. Less clipboard chase. Clearer status for the owner.
Trainers and school fleets
Dispatchers need ready versus in the shop. The shop needs the 50-hour and 100-hour already on the board. Both views stay on the same aircraft.
Records
Planning in AMS. Official sign-off where the FAA requires it.
Closing a ticket can feed a structured logbook entry for planning and archive. Return-to-service and IA approval still belong in the official aircraft records unless you use an accepted electronic process.
Walk the boards with your own tails in mind.
Use the live demo, or ask for a short walkthrough of tickets, squawks, and due items.
Open the live demo